🛡️ How Safe Pay works
Safe Pay protects buyers and sellers. The buyer pays on the site, the money is held, and the seller only gets paid once the buyer has seen the item.
1. Buyer pays on the site
Pay by card, bank transfer or USSD through Paystack. The money is held by the platform, not the seller.
2. Meet and inspect
Agree a safe public place in chat. Check that the item works and matches the ad. Take your time.
3. Release the payment
Happy? Give the seller your 6-digit release code, or tap “Release payment” on your order page. The seller is paid to their bank.
Not happy?
Don't give the code. Open a dispute on the order page and the money stays on hold while our team reviews it, with a refund where the item isn't as described.
For sellers
- Safe Pay buyers are serious buyers: they have already paid.
- A 3% fee is deducted from your payout. Posting items is free.
- If the buyer takes the item without giving the code, mark it as handed over. If they don't dispute within 48 hours, you are paid automatically.
- Add your bank details in Settings so payouts reach you quickly.
Why are phone numbers hidden?
Most marketplace scams start when a conversation moves to WhatsApp or a phone call and the buyer is asked to pay a deposit by transfer. To protect everyone, phone numbers, WhatsApp links, emails and social handles are hidden automatically in listings and chat.